Shipping Instructions

Quick, clear steps for what to do after you submit the Device Intake Form — so your device arrives safely and we can start diagnosis fast.

Already filled out the repair request / device intake form? Perfect — this page walks you through exactly what to do next so your device arrives safely and we can start diagnosis quickly.

Fast + clear instructions Safe packing checklist Tracking + label options

Next Steps (After You Submit the Form)

1

Pack your device safely

  • Remove cases, screen protectors, chargers/cables, and accessories (SIM card for phones).
  • Wrap the device in bubble wrap (at least 2–3 layers) or foam wrap.
  • Use a sturdy box (avoid soft mailers).
  • Add packing paper so the device doesn’t move around inside.
2

Include a quick identifier (recommended)

  • This prevents delays if the shipping name differs from the order name.
  • Best option (30 seconds): add a small note with your full name + email.
  • Even easier: print your order confirmation and place it in the box.
  • Optional: include your order number (if handy) and a 1-sentence issue reminder (not required).
3

Shipping option A — Ship it yourself (tracking required)

  • Ship via USPS, UPS, or FedEx with tracking.
  • We strongly recommend adding insurance for high-value devices.
  • Save your tracking number until the repair is complete.
4

Shipping option B — You purchased a label (or box + label)

  • Use the label we provided (check your email for the PDF/link).
  • If you purchased a box + label, follow the included packing instructions and attach the label to the box.
  • Drop it off with the carrier listed on the label (or schedule a pickup if available).
Important If you haven’t submitted the intake form yet, please do that first — it’s how we match your device to your order and start diagnosis quickly.

Shipping Address (Option A)

If you are shipping on your own (Option A), use the address below. 

Smart Spot Tech — Mail-In Repairs
4329 Main Street
Philadelphia, PA 19127
United States
Phone: 267-422-2122

Tip: If you’re local, contact us before shipping — drop-off may be available depending on your repair type.

What NOT to Send

Don’t include

  • Chargers, cables, cases, SIM tools
  • Original retail boxes
  • Apple Pencil / keyboard cases (unless required for the issue)
  • Any personal accessories you want back

Before you ship (optional)

  • Back up your data if possible
  • Remove SIM card (phones)
  • Charge device to ~20–40% (helpful for testing)
  • We’ll let you know if we need any settings changed (like Find My)

What Happens When We Receive Your Device

Check-in + diagnosis

Once your device arrives, we check it in, match it to your intake form, and begin diagnosis. If anything in your form doesn’t match what we see physically, we’ll contact you before doing any billable work.

Quote + approval

After diagnosis, you’ll receive a clear quote. You approve it before we proceed. Your diagnostic deposit is applied toward the repair total.

Turnaround Most mail-in repairs move quickly once your device is in-hand. Shipping time depends on your carrier and service level. If you have a deadline, include it in your intake details and we’ll do our best to help.

Shipping FAQ

Should I insure my shipment?
Yes — we strongly recommend insurance for higher-value devices. Shipping carriers are responsible for in-transit loss or damage.
Do I need to include the issue again inside the box?
Not required. We already have your intake form details. The most important thing is your name + email (or a printed order confirmation).
Can I ship multiple devices in one box?
Yes — pack each device separately and include a note listing each device and the email used on each intake form. Submitting a separate form per device is the easiest way to prevent mix-ups.
What if my device arrives with shipping damage?
If a device is damaged in transit, the shipping carrier’s insurance/tracking process typically applies. Take photos of your packaging before shipping and keep your receipt/tracking information.

Need Help?

If you’re unsure about packing, shipping, or label questions, contact us before you ship — we’ll guide you.

Contact Smart Spot Tech How Mail-In Repair Works Start a Repair